Gambling can be addictive
Dada8 recognises that gambling can be addictive for some customers. This policy sets out the Company’s responsible gaming framework, the controls available to players, and the support mechanisms in place to prevent and address gambling-related harm.
Scope and guiding principles
The Company adopts three fundamental pillars: (1) Security of the player, (2) Security of the game, and (3) Protection against gaming addiction. The policy applies to all product offerings and services provided by Dada8 to adults; fairness and random outcomes are reviewed by independent assessments, and marketing communications reflect a truthful, transparent line that supports responsible engagement.
Protection of minors and age verification
Participation in all product offerings is strictly prohibited for individuals under 18 years of age. During registration, the customer must provide, and the Company shall verify, the date of birth. The Company maintains robust controls to prevent underage access and supports efforts by families to protect minors from gambling-related harm. Customers must keep their account credentials secure and avoid sharing access with others.
Protection against gaming addiction
Dada8 recognises that, for a minority of users, gaming can develop into problematic behaviour. The Company funds and promotes prevention, intervention and treatment measures and will act to minimise the risks of addiction. If a customer is identified as having a verified gambling problem, the Company will restrict access to its products for that individual and will provide information about professional support services. Self-responsibility remains the central, sustainable form of protection.
Indicators and self-assessment
- Persistent preoccupation with gambling; thoughts dominated by play.
- Bet sizes escalate over time and losses accumulate.
- Repeated unsuccessful attempts to cut back or stop playing.
- Irritability or disappointment when attempting to reduce participation.
- A gambling activity used to escape problems or discomfort.
- Borrowing money or engaging in illegal acts to continue playing.
The presence of several indicators should prompt consideration of a problem and inquiry with a professional advisor. Diagnoses must be made by qualified professionals; the Company relies on appropriate clinical assessment where required.
Responsible gaming controls
Dada8 provides several tools to help players manage their activity within financial means. Use of these tools is optional but encouraged for ongoing risk management.
Deposit limits
Players may set Daily, Weekly and Monthly deposit limits. Changes to limits become effective after a 24-hour period. Limits may be increased or decreased by the customer or through customer support, in accordance with internal policy and regulatory requirements.
Time-Out
A Time-Out allows a temporary break from gambling. Time-Out periods range from 1 day up to 5 days. During Time-Out, deposits, withdrawals and gameplay are disabled; the account remains accessible for request of withdrawals of existing balances where applicable. Time-Out ends automatically at the conclusion of the selected period.
Self-Exclusion
Self-Exclusion provides a longer break from gambling. The customer must submit a written request to customer support. A 24-hour cooling-off period applies before any self-exclusion takes effect. After the cooling-off period, the Company will present the available self-exclusion periods; the customer must confirm a period by replying to the notification. No changes to the pre-selected period are permitted. During the Self-Exclusion, the account is disabled and the customer cannot deposit, withdraw or place bets. Reactivation requires further customer confirmation after the exclusion period ends.
Comprehensive Self-Exclusion
Customers who acknowledge a sustained gambling problem may request Comprehensive Self-Exclusion, which permanently excludes the customer from all interactive gaming services offered by the platform. The Company will coordinate with the applicable regulatory framework to implement comprehensive exclusion. This exclusion is permanent and irrevocable and cannot be reversed except as authorised by the relevant authority. The Company recommends engaging with professional problem gambling support services during and after the exclusion process.
Support and intervention
Customers who show signs of gambling-related harm are encouraged to seek help from appropriately qualified professionals. Dada8 will provide information about available support services, and will cooperate with licensed authorities to facilitate access to assistance while preserving the customer’s confidentiality.
Rules for responsible gaming use
Players should gamble for entertainment and participate within clearly defined personal limits. Do not gamble under the influence of alcohol or drugs, do not gamble while in debt or in a distressed state, and pause if you experience ongoing frustration or loss. If you require a break, use the Time-Out or Self-Exclusion tools described above.
Data protection and compliance
The Company performs identity verification (KYC) and monitors for anti-money laundering compliance. Personal data is processed in accordance with the applicable privacy policy. Data subjects may contact the Data Protection Officer for access requests or concerns about how information is handled.
Contact and further information
To initiate Time-Out, Self-Exclusion, or to request information about responsible gaming tools, please contact the Customer Support team at [email protected]. All requests are handled confidentially in accordance with internal procedures and applicable law. The policy is subject to updates; customers should review this page periodically for changes.